This is the official support page for the MAS MobiSales™ mobile app, published by MAS Technologies LLC for iOS and Android. MAS MobiSales™ is the mobile companion to eMAS ERP™, giving sales teams customer, product, stock and account information on the go. If you need help with the app, you will find the ways to reach us below along with answers to common questions.
Email: contact@mas-technology.com
Phone: +971-4-2501842
WhatsApp: +971 50 848 3628
Support is available during business hours in the United Arab Emirates (GMT+4). We aim to reply to every request within one business day.
To help us resolve your issue quickly, please include:
MAS MobiSales™ is provided to businesses that use eMAS ERP™. There is no public sign-up: your sign-in details are created and managed by your company's eMAS ERP™ administrator, who connects the app to your company's system. If you have not received your credentials, or have forgotten your password, please contact your administrator first. If the problem persists, contact us using the details above and we will work with your administrator to resolve it.
Check that your username and password are entered correctly and that your device is connected to the internet. If your account was recently created or changed, ask your administrator to confirm it is active and linked to the app. Updating to the latest version of the app from the App Store or Google Play resolves most remaining sign-in problems.
My data is not up to date or is not syncing.The app synchronises with your company's eMAS ERP™ system whenever the device is online. Make sure you have a working internet connection and open the app again. If information is still missing or outdated, ask your administrator to confirm that the company's server is reachable, and contact us if it is.
Which devices are supported?MAS MobiSales™ runs on current versions of iOS and Android. We recommend keeping both the app and your device's operating system up to date for the best experience and security.
How do I update the app?Updates are published through the Apple App Store and Google Play. Open the store on your device, search for MAS MobiSales, and tap Update if one is available. Automatic updates can be enabled in the store's settings.
How do I change or reset my password?Your app account is your company's eMAS ERP™ account, so password changes and resets are handled by your company's administrator.
Why does the app ask for my location?If your company has enabled the location feature, the app records the location of customer visits while you use it, as configured by your company. You can allow or withdraw the location permission at any time in your device settings; features that depend on it will be unavailable while it is off.
Found a bug or have an idea that would make the app better? Email contact@mas-technology.com with "MAS MobiSales" in the subject line and the details listed under Contact support. We review every report and will let you know when a fix or improvement is released.
App accounts are created and managed by your company's administrator. To request deletion of your account, or of personal data associated with your use of the app, either ask your administrator or email contact@mas-technology.com with the subject "MAS MobiSales account deletion", sent from your registered email address and stating your company name and username. We will confirm the request and complete it within 30 days. Business records held in your company's eMAS ERP™ system remain subject to your company's own retention policies.
How we collect, use and protect information is described in our Privacy Policy.
MAS Technologies LLC
P.O. Box 29197, Suite 306 Bu Shaqer Block B, Near GGICO Metro, Al Garhoud, Dubai, United Arab Emirates
Phone: +971-4-2501842 |
Email: contact@mas-technology.com |
Web: www.mas-technology.com
Last updated: 17 September 2026
